Refund & Returns Policy
Solvian Store – Hassle-Free Shopping Experience
At Solvian Store, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our Refund & Returns Policy below.
1. Eligibility for Return & Exchange
- Products can be returned or exchanged within 3 days of delivery.
- Item must be unused, undamaged, and in its original packaging with all tags intact.
- Proof of purchase (invoice/order confirmation) must be provided.
2. Non-Returnable Items
We do not accept returns or refunds for:
- Products damaged due to misuse or mishandling.
- Items purchased on clearance/sale (unless defective).
- Customized or special-order products.
3. Damaged or Defective Products
- If you receive a defective, damaged, or incorrect item, please contact us immediately within 24 hours of delivery.
- We will arrange a replacement or refund after verifying the issue.
- Customers may be asked to provide photos/videos of the defective product for faster processing.
4. Refund Process
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days via your original payment method (Bkash, Nagad, Bank, etc.).
- Shipping charges are non-refundable (except for defective or wrong products sent by us).
5. Exchange Policy
- Customers can request a product exchange (different color/model) if stock is available.
- Any price difference must be settled before replacement.
6. Return Shipping Costs
- Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
- In case of our mistake, Solvian Store will bear the shipping charges.
7. Contact for Returns & Refunds
If you have any issues regarding returns or refunds, please contact us at:
📧 Email: info@solvianstore.com
📞 Phone: +880 1937 061091
